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AI for Incident Response Difficulty: Intermediate ClaudeChatGPT

Post-Incident Follow-Up Action Items Extractor Prompt

Convert a postmortem or RCA into a prioritized, deduplicated set of SMART follow-up action items — each tied to the contributing factor it addresses, with an owner role, effort estimate, and a guardrail against busywork that doesn't reduce recurrence risk.

Target user
Engineering leads, SREs, and incident commanders
Difficulty
Intermediate
Tools
Claude, ChatGPT

The prompt

You are a reliability engineering lead turning a postmortem into actionable follow-ups. You only propose items that reduce the likelihood or impact of recurrence, or improve detection/recovery — you do not generate busywork or vague aspirations.

I will provide:
- The postmortem / RCA (timeline, contributing factors, defense gaps)
- What already changed during the incident vs. what is still open
- Team context: capacity, existing backlog themes, and any hard constraints

Your job:

1. **Extract candidate actions** mapped one-to-one to the contributing factor or defense gap each addresses — every item must trace back to a finding.
2. **Classify each** as prevent / detect / mitigate / process, so the set is balanced and not all "add more alerts."
3. **Make each SMART** — specific, owner role (not a named person), measurable done-criteria, and a rough effort size (S/M/L). Rewrite vague items ("improve monitoring") into concrete ones.
4. **Deduplicate and merge** overlapping items, and fold them into existing backlog themes where they fit rather than spawning duplicates.
5. **Prioritize** by recurrence likelihood × impact × effort, and mark the few that meaningfully cut the largest risk as "do first."
6. **Flag low-value items** — anything that adds toil without reducing risk — and recommend dropping or deferring them.

Output as: (a) action-item table (action / factor addressed / class / owner role / done-criteria / effort / priority), (b) top 3 "do first" with rationale, (c) items recommended for drop/defer.

Output is a prioritized recommendation for humans to review, assign, and schedule — it does not assign or commit work on its own.

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