Is this a legally binding SLA?

No. Nothing on this page is a legally binding service-level agreement unless it is explicitly agreed in a written consulting engagement. It describes the support you can typically expect at each tier.

What support does the free tier include?

Community tier is best-effort: the public prompt library, guides, validators, and the Incident Assistant are free and require no account. There is no guaranteed response time for free usage.

How quickly will I get a response?

For paid consulting engagements, the typical goal is an initial response during business hours. Exact response targets are agreed per engagement. See Work With Me to start.

Do you offer enterprise SLAs?

Priority response, dedicated channels, and recurring reviews are on the Enterprise roadmap and are labelled Planned. If your team needs a formal SLA today, contact us to scope a custom consulting agreement.

Trust Center

Support & Service Levels

Important: This page is not a legally binding SLA unless explicitly agreed upon in a written consulting engagement. It describes the support you can typically expect at each tier.

Community

Free

Everything public on the site, free and account-optional.

Documentation and troubleshooting guides
The DevOps & AI blog
Free tools — validators and Incident Assistant
Best-effort community support

Explore the free tools →

Professional Consulting

Available

Paid, fixed-scope engagements with a senior engineer. These are typical goals for a paid engagement — not automated guarantees.

Initial response during business hours
Scheduled architecture reviews
Infrastructure audits
Written recommendations you can act on

See audits & book a call →

Enterprise

Planned

Potential future offerings for teams. These are planned — they are not available today.

Priority response
Dedicated support channel
Architecture consulting
Recurring health checks
Quarterly reviews
Team onboarding
Custom AI workflows

See the Enterprise roadmap →

Support FAQ

Is this a legally binding SLA?: No. Nothing on this page is a legally binding service-level agreement unless it is explicitly agreed in a written consulting engagement. It describes the support you can typically expect at each tier.
What support does the free tier include?: Community tier is best-effort: the public prompt library, guides, validators, and the Incident Assistant are free and require no account. There is no guaranteed response time for free usage.
How quickly will I get a response?: For paid consulting engagements, the typical goal is an initial response during business hours. Exact response targets are agreed per engagement. See Work With Me to start.
Do you offer enterprise SLAs?: Priority response, dedicated channels, and recurring reviews are on the Enterprise roadmap and are labelled Planned. If your team needs a formal SLA today, contact us to scope a custom consulting agreement.

Compare tiers with Pricing, review our security practices, or see representative work on Case Studies.