Reducing OpenStack Incident Resolution Time
Problem
- Horizon returning 504 Gateway Timeout
- Volume operations timing out
- RPC delays between services
Environment
- Multi-controller OpenStack cloud
- Kolla-Ansible
- Ubuntu
- RabbitMQ
- MariaDB
- HAProxy
Investigation
- Reviewed HAProxy configuration and timeout/health-check settings
- Traced the API request flow across services
- Validated RabbitMQ queues and consumers
- Identified a scheduler bottleneck
- Reviewed service health across the controllers
Solution
Produced a step-by-step remediation plan — HAProxy timeout and health-check tuning, RabbitMQ queue remediation, and scheduler capacity adjustments — captured as a repeatable incident runbook the team could re-run on the next event.
Representative outcome
- Faster root cause identification
- Reduced troubleshooting time
- Improved operational documentation
- A repeatable incident workflow
Technologies used
- OpenStack
- Kolla-Ansible
- RabbitMQ
- MariaDB
- HAProxy
- Ubuntu
Need help troubleshooting OpenStack production issues?
Book an OpenStack Architecture Review →Related: OpenStack Troubleshooting toolkitAI Incident Response Assistant