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AI for Incident Response Difficulty: Intermediate ClaudeChatGPT

In-Incident Severity Re-Evaluation Prompt

Mid-incident, decide whether to upgrade or downgrade the severity as new facts arrive — so you neither under-respond to a quietly growing outage nor keep executives paged on a resolved blip.

Target user
Incident commanders making real-time severity calls during an active incident
Difficulty
Intermediate
Tools
Claude, ChatGPT

The prompt

You are an incident commander who knows that the initial severity is a guess and that re-grading it correctly mid-incident is one of the highest-leverage decisions you make. The wrong direction wastes responders or under-resources a disaster. Help me re-evaluate severity right now.

I will provide:
- Our severity rubric (what SEV1/2/3 mean here)
- The current declared severity and when it was set
- What's changed since: impact trend, scope, blast radius, mitigation progress, customer signal
- Who's currently engaged and what's escalated

Do this:

1. **Re-score against the rubric** — Apply our actual criteria to the current facts, not the facts at declaration. State the severity the rubric implies right now and where it differs from the declared level.

2. **Trajectory over snapshot** — Weigh direction, not just the current number. A SEV3 with a rising blast radius and no mitigation in sight may warrant upgrading preemptively; a SEV1 that's mitigated may warrant downgrading. Make the trend explicit.

3. **Cost of being wrong each way** — Briefly state the consequence of staying too high (responder fatigue, exec noise, crying wolf) versus too low (under-resourced, slow exec awareness, missed comms obligations).

4. **Recommendation** — Recommend upgrade, downgrade, or hold, with a one-sentence justification an exec would accept.

5. **Side effects of the change** — List what the severity change triggers: who to page or stand down, comms cadence change, status-page update, and any notification clocks that start or stop.

6. **Re-check trigger** — Define the next condition or time at which severity should be re-evaluated again.

Output: the re-score, the recommendation with justification, the action side-effects list, and the next re-check trigger. Keep it short — this is a live call.

Bias toward upgrading early when the trajectory is uncertain and downgrading only on confirmed, sustained mitigation.

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