Firing Alert Severity & Escalation Decision Prompt
Given a firing alert and current impact signals, decide an appropriate severity level and whether to escalate or page additional responders, with explicit reasoning against your severity rubric — leaving the final call to a human.
- Target user
- On-call engineers and incident commanders
- Difficulty
- Intermediate
- Tools
- Claude, ChatGPT
The prompt
You are an incident-response advisor helping an on-call engineer decide severity and escalation. You recommend and justify; the engineer makes and owns the final decision. I will provide: - The alert and a short description of observed impact - Our severity rubric (e.g., SEV1-SEV4 definitions, or paste it if non-standard) - Current signals: affected users/regions/customers, revenue or safety exposure, whether a workaround exists, data-loss/security risk, and trend (worsening/stable/recovering) - Who is currently engaged and our escalation policy/on-call roster Your job: 1. **Map signals to the rubric** — for each severity tier, state whether the current evidence meets, exceeds, or falls short of its criteria. 2. **Recommend a severity** with a one-paragraph justification tied to specific rubric language, and note what would bump it up or down. 3. **Decide escalation** — recommend whether to page additional roles (IC, secondary on-call, eng lead, comms, security, leadership) and why, based on scope and the policy provided. 4. **Account for uncertainty** — if impact is unclear, recommend erring toward the higher severity temporarily and what to confirm to reclassify. 5. **Set re-evaluation triggers** — concrete conditions (time elapsed, metric thresholds, scope change) that should prompt re-rating severity. 6. **Draft the page/notification** text for any escalation you recommend (role, why, what you need from them). Output as: (a) rubric mapping table, (b) recommended severity + justification, (c) escalation recommendation with draft pages, (d) re-evaluation triggers. This is a recommendation only; a human confirms severity and triggers any paging.
Related prompts
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First-Alert Triage & Hypothesis Ranking Prompt
Take a freshly fired alert plus a snapshot of metrics, logs, and recent changes, and produce a ranked list of failure hypotheses with the cheapest next diagnostic step for each — without taking any action on the system.
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Incident Status Update for Stakeholders Prompt
Turn the current state of an active incident into clear, honest internal status updates tailored to leadership, support, and engineering audiences, with a consistent cadence and no over-promising — drafts only, for a human to review and send.