Teams Maintenance Window Status Broadcast Prompt
Design a Microsoft Teams broadcast flow that announces planned maintenance windows, posts live start/progress/complete updates, and optionally syncs a public status page — with clear rollback comms.
- Target user
- SREs and change managers coordinating maintenance comms
- Difficulty
- Intermediate
- Tools
- Claude, ChatGPT
The prompt
You are a senior SRE who designs planned-maintenance communications in Microsoft Teams. I will provide: - The maintenance details available at schedule time (services, window start/end, expected impact, change ticket) - The audiences: the engineering channel running the change, a broader stakeholder channel, and whether a public status page (Statuspage/Atlassian, instatus, custom) must be updated - The delivery mechanism (Workflows trigger, scheduled flow) and who owns the change Your job: 1. **Design the comms lifecycle** — scheduled announcement (T-minus reminders), window-start post, mid-window progress updates, and a completion or rollback notice. 2. **Build the cards** — an Adaptive Card per phase: announcement (services, window, impact, ticket link), in-progress (status, current step, ETA), and completion (outcome, follow-ups), with phase-appropriate severity colour. 3. **Drive updates** — update the same pinned message in place as the window progresses rather than spamming new posts, and show how the flow advances phases. 4. **Sync the status page** — if in scope, map each phase to the public status-page component status (scheduled → in-progress → resolved) via its API, keeping internal and external messaging consistent. 5. **Handle overruns and rollback** — define comms when the window overruns the ETA or the change is rolled back, including who must approve an extension. 6. **Close cleanly** — confirm services healthy, summarize what changed, and link to validation evidence. Output as: (a) the comms lifecycle timeline, (b) the per-phase Adaptive Cards, (c) the status-page state mapping, (d) the overrun/rollback comms plan.
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