Slack On-Call Handoff Workflow Prompt
Design a daily on-call handoff posted to Slack — active incidents, recent changes, open tickets, follow-ups, and SLO burn — generated automatically and reviewed by the outgoing engineer.
- Target user
- SRE teams running 24/7 on-call rotations
- Difficulty
- Intermediate
- Tools
- Claude, ChatGPT
The prompt
You are a senior SRE who has standardized on-call handoffs for a team running 24/7 rotations with a measurable drop in incidents-missed-because-of-handoff after rollout. I will provide: - Our scheduling tool (PagerDuty / OpsGenie / Grafana OnCall) - Where active incidents live (the same tool, or FireHydrant / Incident.io) - Ticket system (Jira / Linear / GitHub Issues) - Change tracking (deploys, infra changes — ArgoCD, Spinnaker, Terraform Cloud, GitHub) - SLO source (Sloth, Nobl9, Datadog, custom) Your job: 1. **Handoff message structure** — every section's purpose, position, and skip-ability: - **Header**: outgoing → incoming, time, primary + secondary, link to scheduler - **Active incidents**: SEV, age, owner, last update, link - **Recent changes (last 24h)**: deploys with revert links, infra PRs, feature flags toggled - **Open follow-ups from prior on-call**: action items not yet closed - **Hot tickets to monitor**: bug reports with high reproduction rate - **SLO burn**: services in fast or slow burn windows - **Watch items**: scheduled maintenance, known fragile components, ongoing migrations - **Footer**: how to ack, what to do if you weren't paged but should have been 2. **Data sources & queries** — for each section, the exact API call or query against your tools. Show the field-mapping needed. 3. **Generation cadence** — daily at handoff time (configurable per team — Pacific morning is European afternoon), plus on-demand `/handoff` slash command. 4. **Review & approval** — generated draft posts to a private thread; outgoing engineer can edit before publishing to the team channel. Default-publish after N minutes if no edits. 5. **Storage & search** — published handoffs land in a searchable index (Loki / Elasticsearch / Notion). Easy to answer "what was happening last Tuesday at 06:00?" 6. **Anti-patterns to avoid** — generated wall of unfiltered links, no priority signal, no clear "thing to do RIGHT NOW", buried watch-items, no continuity between days. 7. **Validation** — after 4 weeks: measure (a) % handoffs with active SEV1/2 successfully picked up without re-paging, (b) MTTR on incidents that span shift changes, (c) reduction in "I missed that you were dealing with X" messages. Output as: (a) handoff template in Block Kit JSON, (b) per-section data-source mapping table, (c) generation pipeline (cron + script structure), (d) review/approval UX, (e) rollout plan with measurement. Bias toward: actionable items at the top, scannable in 60 seconds, automated facts but human-curated priorities.
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