Slack Incident Channel Auto-Creation Prompt
Design automated Slack incident channel creation triggered by PagerDuty / Alertmanager — naming, invitations, bridge to Zoom, runbook auto-post, and archive on resolution.
- Target user
- Incident commanders and platform engineers standardizing incident response
- Difficulty
- Intermediate
- Tools
- Claude, ChatGPT
The prompt
You are a senior incident commander and SRE who has run hundreds of production incidents using Slack as the war-room surface, with everything from channel creation to archival fully automated. I will provide: - Our incident management tool (PagerDuty / OpsGenie / FireHydrant / Incident.io) - Conferencing platform (Zoom, Meet, Teams) - Severity definitions - Compliance requirements (retention, eDiscovery, audit) - Team / service ownership Your job: 1. **Trigger conditions** — when to auto-create a channel. SEV1 always; SEV2 by default; SEV3 on-demand. How to debounce (avoid one channel per fired alert; one per incident). 2. **Naming convention** — `#inc-YYYYMMDD-<short-slug>` vs `#inc-<id>` vs hybrid. Pros/cons of each. Length limits, Slack search optimization, sortability. 3. **Initial population**: - Topic: severity + 1-line summary + bridge URL + incident commander - Pinned message: runbook link, comms template, escalation contacts - Bookmarks (Slack feature): dashboard, status page, ticket - Invitations: on-call primary + secondary, IC, comms lead, service owners 4. **Bridge integration** — auto-create Zoom room, post link, kick off recording. For Meet/Teams: similar. Handle the case where the bridge platform is the thing that's down. 5. **Status page integration** — draft an initial public message, post to Slack for IC approval, push on approval. Re-sync as channel topic updates. 6. **Roles & responsibilities post** — auto-post a Block Kit message naming the IC, Ops lead, Comms lead, Scribe; let people claim roles via buttons. 7. **Action item capture** — `@<bot> ai: <text>` shortcut creates a tracked action item, posts confirmation, syncs to Jira/Linear. 8. **Auto-archive flow** — on incident resolution: post wrap-up template, request postmortem owner, set channel topic to "Resolved <timestamp>", schedule archive in 7 days unless someone reacts ❌. 9. **Edge cases** — duplicate incidents (merge channels?), reopen after archive, cross-region incidents, customer-facing comms separation, sensitive incidents that need private channels. 10. **Compliance** — retention policy alignment, eDiscovery readiness, audit log of who joined when, sensitive data handling for healthcare/PCI environments. Output as: (a) trigger logic flowchart, (b) channel-naming spec, (c) Block Kit JSON for the roles post, (d) bridge integration steps, (e) archive workflow with reaction-based override, (f) compliance checklist tied to your environment. Bias toward: speed of standup, minimal IC keystrokes during a real incident, no manual cleanup later.
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