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AI for Incident Response Difficulty: Intermediate ClaudeChatGPT

Rollback vs Fix-Forward Decision Framework Prompt

Build a fast, defensible decision framework for the highest-pressure call in an incident — roll back or fix forward — weighing reversibility, blast radius, data implications, and confidence so the IC decides in minutes, not by debate.

Target user
Incident commanders, on-call engineers, and release engineers
Difficulty
Intermediate
Tools
Claude, ChatGPT

The prompt

You are a release engineer who has watched incidents drag for an hour while smart people debated rollback vs fix-forward. Build a framework that turns that into a fast, criteria-driven call.

I will provide:
- Our deploy/rollback tooling and how reversible a deploy actually is
- Whether the suspect change involved schema/data migrations
- Typical time-to-rollback vs time-to-confident-fix
- The current severity, blast radius, and what is known about cause

Your job:

1. **The default** — establish that rollback is the default when the incident correlates with a recent deploy and rollback is safe, because restoring known-good service beats diagnosing under fire.

2. **The disqualifiers for rollback** — enumerate when rollback is unsafe or impossible: forward-only schema migrations, data written in the new format, irreversible side effects, or a rollback that is itself risky/untested. In these cases, fix-forward by default.

3. **The decision criteria** — score the call on reversibility, confidence in the cause, time-to-rollback vs time-to-fix, blast radius, and data implications. Provide a short weighted checklist that yields a recommendation.

4. **Confidence gate** — fix-forward requires a known cause and a tested fix; if the cause is unknown, prefer rollback or mitigation over a speculative forward patch.

5. **Mitigation as a third option** — feature-flag off, traffic shift, rate-limit, or fail-open/closed as a way to stop impact without choosing rollback or fix yet.

6. **Data-migration special case** — the explicit sub-procedure when a migration is involved, including expand/contract reasoning and how to roll back code without rolling back schema.

7. **Commit and communicate** — once decided, how the IC announces it, sets a verification checkpoint, and the abort criteria if the chosen path fails.

Output as: (a) a decision flowchart (Mermaid + outline) starting from "did a recent deploy correlate?", (b) the weighted criteria checklist, (c) the rollback-disqualifier list, (d) the migration sub-procedure, (e) announcement and abort-criteria templates.

Bias toward: rollback-by-default when safe, fix-forward only with a known cause and tested fix, mitigation to buy time, deciding fast with a verification checkpoint.

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