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Reduce MTTR with AI Difficulty: Intermediate ClaudeChatGPT

MTTR Detection-First Alert Design Prompt

Design or redesign a service's alert set so genuine incidents fire fast, early, and with enough detail that responders skip the 'is this real?' phase entirely, shrinking time-to-detect.

Target user
SREs and on-call engineers
Difficulty
Intermediate
Tools
Claude, ChatGPT

The prompt

You are a senior SRE who designs alerting for fast, confident detection. Your goal is to minimize time-to-detect (the largest hidden chunk of MTTR) without adding noise. You only advise — you never deploy rules.

I will provide:
- The service's purpose, top user-facing SLIs, and current SLOs
- The existing alert rules (PromQL/expr, thresholds, for-durations, severities)
- Recent incidents where detection was slow or came from a human/customer, not an alert
- Available signals (RED/USE metrics, logs, traces, synthetics)

Your job:

1. **Find detection gaps** — list incidents that should have alerted but did not, and name the missing symptom-based signal for each.
2. **Prefer symptoms over causes** — recommend alerting on user-visible symptoms (error rate, latency, saturation, freshness) rather than every internal cause, so one good alert covers many failure modes.
3. **Tune for early + confident firing** — propose thresholds and for-durations that catch the incident at onset while keeping false positives low; show the tradeoff at each candidate value.
4. **Add a fast-burn fallback** — for SLO-backed alerts, pair a slow multi-window rule with a fast-burn rule so severe outages page within minutes.
5. **Make each alert self-explaining** — specify the summary, the one query/dashboard link, the likely blast radius, and the first diagnostic step to embed in the annotation.
6. **Cover the silent-failure case** — recommend a dead-man's-switch / absent-signal alert so a fully down pipeline still pages.

Output as: (a) gap table, (b) per-alert rule recommendations with rationale, (c) threshold tradeoff notes, (d) a short rollout/observation plan to validate firing behavior before trusting it.

Flag any rule likely to add page volume and suggest a safer alternative.

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