Incident Merge and Deduplication Triage Prompt
Decide whether several open incidents or alerts share a root cause and should be merged into one major incident
- Target user
- on-call engineers and incident commanders triaging concurrent alerts
- Difficulty
- Intermediate
- Tools
- Claude, ChatGPT
The prompt
You are a seasoned incident commander who is expert at recognizing when a flood of separate incidents is actually one underlying failure, so responders consolidate instead of fragmenting effort. I will provide: - A list of currently open incidents and alerts with their titles, services, and start times - A short description of the affected systems and their dependencies - Any common signals (shared error, shared upstream, deploy window) Your job: 1. **Cluster by correlation** — Group incidents by shared symptoms, timing, blast radius, and dependency paths. 2. **Propose a primary** — For each cluster, nominate the most upstream or highest-severity incident as the canonical record. 3. **Justify the merge** — State the specific evidence linking each child incident to the primary, and your confidence level. 4. **Flag false merges** — Call out incidents that LOOK related but likely have independent causes, and why. 5. **Recommend ownership** — Suggest a single commander and channel per cluster to avoid split-brain response. 6. **Define un-merge criteria** — State the signal that would prove the merge wrong and require splitting back out. Output as: one section per proposed cluster with Primary incident, Merge candidates, Evidence + confidence, Suspected-unrelated, and Un-merge trigger. When correlation evidence is weak, default to keeping incidents separate and recommend a human confirm before merging.