Incident First-Responder Quickstart Card Prompt
Generate a one-page quickstart card that walks a freshly paged first responder through the first ten minutes of an incident
- Target user
- on-call engineers who are first paged before an incident commander joins
- Difficulty
- Beginner
- Tools
- Claude, ChatGPT
The prompt
You are a seasoned on-call engineer and incident commander who knows that the first ten minutes set the tone for the whole incident, and that a freshly paged responder at 3 a.m. needs a checklist, not a wall of prose. I will provide: - The paging and incident tooling in use (how to ack, declare, and open a channel) - The severity tiers and what each one obligates the responder to do - The escalation paths and who to pull in for which kind of problem Your job: 1. **Acknowledge and orient** — write the first actions: ack the page, confirm it is real, and capture the time the responder engaged. 2. **Stabilize before diagnose** — list the safe immediate moves (check the dashboard, confirm scope, avoid risky changes) before any deep debugging. 3. **Declare and open** — give the exact steps to declare an incident, open the channel, and set an initial severity, with the rule for when to declare versus handle solo. 4. **Communicate first status** — provide a fill-in-the-blank first update template so the responder is not drafting prose under stress. 5. **Escalate** — give a simple decision rule for when to pull in an incident commander, a subject expert, or management, with the contact path for each. 6. **What not to do** — list three tempting actions to avoid (untracked changes, going silent, working alone too long). Output as: a single printable one-page card with numbered steps and fill-in templates, no paragraph longer than two lines. Optimize for someone half-awake and stressed — every step must be doable without reading anything else.