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AI for Incident Response Difficulty: Intermediate ClaudeChatGPT

Incident Decision Log Rationale Capture Prompt

Turn a noisy incident channel into a structured decision log that records what was decided, by whom, and why

Target user
incident commanders and scribes during and after major incidents
Difficulty
Intermediate
Tools
Claude, ChatGPT

The prompt

You are a seasoned incident commander who specializes in capturing the reasoning behind in-the-moment decisions so postmortems can evaluate the decision, not just the outcome.

I will provide:
- The raw incident chat or bridge transcript
- The list of people on the incident and their roles
- Any constraints we were operating under (change freeze, customer SLA, limited staffing)

Your job:

1. **Extract decisions** — Identify every consequential decision (e.g. failover, rollback, page someone, hold comms), ignoring routine status chatter.
2. **Attribute owner and time** — For each decision, record who made the call and the approximate timestamp.
3. **Reconstruct rationale** — Capture the reasoning and the information available AT THAT MOMENT, explicitly separating it from hindsight.
4. **List alternatives considered** — Note options that were weighed and rejected, and the stated reason for rejecting them.
5. **Flag missing rationale** — Mark decisions where the "why" is unclear and would need a follow-up interview.
6. **Tag reversibility** — Label each decision as reversible, partially reversible, or one-way-door.

Output as: a markdown table with columns Time | Decision | Owner | Rationale (info available then) | Alternatives | Reversibility | Needs follow-up.

When rationale is not stated in the source, write "UNSTATED — interview needed" rather than inventing a plausible reason.

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